Terms and Conditions

Welcome to LB Cleaning Service VIC. By accessing or using our website (www.lbcleaningservicevic.com.au), services, or interacting with our team, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding. If you disagree with any part of these terms, please refrain from using our services.

1. Introduction
LB Cleaning Service VIC (ABN 74 306 366 031) provides professional cleaning services in Victoria. All terms apply to any agreements, contracts, or transactions made through our website or directly with our team.

2. Use of Website
2.1. By accessing www.lbcleaningservicevic.com.au, you warrant that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.
2.2. You must not use this website for unlawful purposes or violate any applicable laws and regulations.

3. Services Provided
3.1. We provide a range of cleaning services, including residential, commercial, carpet cleaning, and specialized cleaning services.
3.2. All services are subject to availability and confirmation at the time of booking.
3.3. LB Cleaning Service VIC reserves the right to refuse service if the premises or environment is deemed unsafe or unsuitable for our staff.

4. Bookings and Payments
4.1. Bookings can be made via our website, email at info@lbcleaningservicevic.com.au, or by contacting our team.
4.2. Payment terms will be agreed upon at the time of booking. Full payment may be required in advance or upon completion of services, depending on the service type.
4.3. Late payments may incur additional charges.

5. Cancellations and Rescheduling
5.1. Cancellations must be made at least 24 hours before the scheduled service time. Failure to do so may result in a cancellation fee.
5.2. If you need to reschedule, we will accommodate your request wherever possible.

6. Customer Obligations
6.1. The customer must provide accurate information regarding the property and cleaning requirements at the time of booking.
6.2. Access to the property must be ensured at the agreed time of service.
6.3. LB Cleaning Service VIC will not be held responsible for incomplete services due to restricted access or misinformation.

7. Liability
7.1. While we take every precaution to deliver services safely and professionally, LB Cleaning Service VIC is not liable for pre-existing damage, wear and tear, or issues beyond our control.
7.2. Any damages caused by our staff must be reported within 24 hours of service completion for investigation.

8. Warranties and Guarantees
8.1. We strive to deliver the highest quality services. If you are unsatisfied, please contact us within 48 hours of service completion, and we will address your concerns promptly.
8.2. Our satisfaction guarantee applies only to services specified in the agreed scope of work.

9. Privacy Policy
9.1. Your personal information will be collected, used, and protected per our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.

10. Changes to Terms and Conditions
LB Cleaning Service VIC reserves the right to update or amend these terms and conditions without prior notice. Continued use of our services or website constitutes your acceptance of the updated terms.

11. Governing Law
These terms and conditions are governed by and construed under the laws of Victoria, Australia.

12. Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us at:

• Email: info@lbcleaningservicevic.com.au
• Website: www.lbcleaningservicevic.com.au

By engaging with LB Cleaning Service VIC, you acknowledge and accept these terms and conditions. Thank you for choosing us for your cleaning needs!