Privacy Policy – Moving Cleaning Services

Privacy Policy – Moving Cleaning Services

Last Updated: July 12, 2025

Moving Cleaning Services (referred to as “we”, “us”, or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, store, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website, services, or otherwise providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

2. What Personal Information Do We Collect?

We collect personal information that is reasonably necessary for us to provide our cleaning services and to conduct our business operations. The types of personal information we may collect include:

• Contact Information: Your name, address (including cleaning site address), email address, and telephone number.

• Booking Details: Information related to the cleaning services you request, such as service type (e.g., End of Lease, Regular House, Commercial), property size, specific cleaning requirements, preferred dates and times, and any access instructions (e.g., key location, security codes).

• Payment Information: Details required for processing payments, such as credit card details (processed securely via third-party payment gateways – we do not store full credit card numbers directly on our servers), or bank account details for refunds.

• Correspondence: Records of your communications with us, including emails, phone calls, and online chat interactions.

• Feedback & Surveys: Information you provide when giving feedback or participating in customer satisfaction surveys.

• Website Usage Data: Information collected automatically when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and access times. This is typically collected via cookies and analytics tools.

• Images/Photos: In some cases, and with your consent or as necessary for service provision (e.g., before-and-after photos for End of Lease cleaning to demonstrate completion, or photos of specific issues), we may collect images of areas to be cleaned or that have been cleaned.

3. How Do We Collect Personal Information?

We collect personal information in several ways, primarily directly from you:

• Directly from You: When you contact us via phone, email, online enquiry forms, live chat, or when you book a service through our website.

• From Our Cleaners/Staff: Our cleaning teams may collect information relevant to the service, such as access details or notes on the property.

• From Third Parties:

  • Payment Gateways: We receive confirmation of payment from third-party payment processors (e.g., Stripe, PayPal), but generally not your full credit card details.

  • Referrals: If a real estate agent or property manager (e.g., for End of Lease cleaning) refers you to us and provides your contact details.

  • Our Partners: Information may be shared from our trusted partners (e.g., Elaky Group Pty Ltd, Tyka Cleaning Services, Carpet Cleaners Near Me AU, Business Cleaning Services) if you have engaged them and consented to information sharing for a combined service.

• Automatically: Through website technologies like cookies, when you visit and interact with our website.

4. Why Do We Collect, Hold, Use, and Disclose Personal Information?

We collect, hold, use, and disclose your personal information for the following primary purposes:

• To Provide Our Services: To accurately quote, schedule, deliver, and manage the cleaning services you request (e.g., End of Lease Cleaning, Carpet Cleaning, Commercial Cleaning).

• Communication: To communicate with you regarding your bookings, provide updates, respond to your inquiries, and address any concerns.

• Billing & Payments: To process payments, issue invoices, and manage accounts.

• Customer Support & Feedback: To provide customer support, resolve disputes, and gather feedback to improve our services.

• Marketing & Promotions: To send you promotional materials, offers, and information about our services that may be of interest to you, where you have consented or where permitted by law. You can opt-out of marketing communications at any time.

• Business Operations: For internal record-keeping, administrative purposes, quality assurance, training, and to improve our services and website.

• Compliance & Legal Obligations: To comply with our legal obligations, including work health and safety requirements, tax laws, and to respond to lawful requests from authorities.

• Bond Guarantee: Specifically for End of Lease Cleaning, to verify cleaning standards with real estate agents or landlords to assist in your bond refund process.

5. Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties in the following circumstances:

• Our Cleaners/Subcontractors: To our independent contractors or cleaning teams who perform the services on our behalf. They are bound by confidentiality agreements.

• Real Estate Agents/Property Managers: For End of Lease cleaning services, we may share information with your real estate agent or landlord to confirm booking details, cleaning completion, and address any re-clean requests related to your bond.

• Payment Processors: To third-party payment gateway providers to process your payments securely.

• IT Service Providers: To third-party service providers who assist us with website hosting, data storage, analytics, and other IT support services.

• Our Partners: With your consent, we may share relevant information with our trusted partners (e.g., Elaky Group Pty Ltd, Tyka Cleaning Services, Carpet Cleaners Near Me AU, Business Cleaning Services) when offering combined services or referrals.

• Professional Advisers: To our accountants, lawyers, or other professional advisers.

• As Required by Law: Where required or authorized by law, such as in response to a court order or legal process.

• With Your Consent: Where you have otherwise provided your consent for disclosure.

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes without your explicit consent. We take reasonable steps to ensure that third parties to whom we disclose your personal information are bound by confidentiality and privacy obligations.

6. Overseas Disclosure

We do not generally disclose personal information to recipients located overseas. If it becomes necessary to disclose personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles.

7. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorized access, modification, or disclosure. These steps include:

• Storing personal information in secure electronic systems and, where applicable, secure physical files.

• Implementing password protection, encryption, and other technological security measures for electronic data.

• Restricting access to personal information to authorised personnel only.

• Regularly reviewing and updating our security practices.

• Securely destroying or de-identifying personal information when it is no longer needed.

While we strive to protect your personal information, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of any information you transmit to us online, and you do so at your own risk.

8. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, incomplete, or out-of-date.

To access or correct your personal information, please contact us in writing using the details below. We may require you to verify your identity before granting access or making corrections. We will respond to your request within a reasonable timeframe and, where access is granted, we may charge a reasonable administrative fee for providing a copy of the information.

9. How to Make a Privacy Complaint

If you have any queries or concerns about our Privacy Policy or believe that we have breached the Australian Privacy Principles, please contact us using the details below.

We take all complaints seriously and will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

10. Cookies

Our website uses “cookies” to enhance your Browse experience. Cookies are small text files placed on your computer or mobile device when you visit a website. They help us understand how you interact with our site, remember your preferences, and improve website functionality. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be effective immediately upon the posting of the revised Privacy Policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Moving Cleaning Services 

Phone: 1300 013 382

  Email: info@elakygroup.com.au

Website: www.movingcleaning.com.au